OnePlan Blog

Since 2015 the government has mandated that social care users have the option to utilise a personal budget to choose their own care provider, as opposed to the previous system of being allocated a provider from their council. Since then, the NAO estimates that currently around 422,000 people nationwide are going directly to care providers. For care providers, this means that on top of winning council care packages they have the option to compete for a lot of private business! Marketing your business is now very important to ensure you are found by private service users, and ultimately chosen above your local competition. Following our previous guide which covers how to get your business visible online, we have put together our top tips for finding your new clients offline. 1. Identify a marketing budget that will work for your business. Whilst there are many free ways to get your business visible online, spending on advertising is a necessity, even if that only inv

Our very own Director Sue Newsome took to the kitchen this week to compete for Bone Cancer Research Trusts Star Baker. Along with pins and wristbands, the team offered sweet treats from their offices and visited local businesses in order to raise as much awareness and funds as possible. The fundraiser was successful, taking Chris and Sue's current total raised to over £15,100.00! This weeks icing on the cake was Sue being named the first ever Star Baker by Bone Cancer Research Trust for her efforts.  Adam Panther was the much loved son of Chris and Sue Newsome, and brother of Nathan, who sadly passed away after a brave battle with bone cancer. You can read more about his inspiring story here:  https://www.bcrt.org.uk/support/patient-stories/adam-panther   To date over £15,000 has been raised in memory of Adam. Chris, Sue and everyone at OnePlan are proud to support Bone Cancer Research Trust, raising vital funds and awareness. Funding is essential for research and t

Qualification Report You may now run several different reports on qualifications for staff over any given period. Wages & Invoicing Master Cost   Overview Master Costs have been introduced to add more flexibility in the way you pay staff. Master Costs solves an issue where by staff members on the same role can be payed a separate cost for a service type for the same client. Master Costs work by linking a cost to a   Service->Staff Member->Client Invoicing Breakdown Changes   The amount rate breakdown within an invoice will now show a breakdown of each tariff and time band used and will also show bank holiday rates separately, even if the bank holiday rate matches a rate already applied within the invoice. Tasks Report   Run may now run several different reports on tasks that are assigned to calls for staff and clients over any given period. OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass C

  Our clients in Lancashire brought to our attention the need to run monthly KPI reports for Lancashire Council. Our dedicated development team have worked hard to build this in to the OnePlan system so that our Lancashire based clients can do this through the OnePlan system, saving them valuable time. To set this feature up first you must go to Settings > Rota Settings and turn on Enable Lancashire Report. After this if you go to the all clients page you may bow run a new bulk action called assign to lot. Each client that falls under the councils KPI must be assigned a lot. Once you have assigned all the relevant clients, if you go to all reports you will see the new Lancashire KPI report. If you cannot see this feature please contact our support team. We hope this helps our Lancashire based clients run their business smoothly and efficiently! OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-

We are excited to announce a fantastic new automated report that shows any calls staff have handed back in any given period. This is useful if you want to track why a staff member may be down on hours over a week or month. When using the bulk actions to reassign/unassign calls you have a new checkbox called "mark as hand back" If you check this box when using this bulk action, the details of the call at that moment will be saved. Under reports there is a new report that allows you to track just how many calls staff are handing back. Our development have implemented this feature due to popular demand from our clients who have been manually checking discrepancies, this update is designed to automate the process and save time! OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our domiciliary care software and electronic call monitoring