OnePlan Blog

As the New Year approaches it is time to look at your marketing strategy and start planning for 2020! If you would like to grow your business in 2020, check out our latest guide to help you market your business… We have previously covered getting your business visible online and marketing your agency offline in our previous blogs: Marketing Your Care Agency- The Basics Marketing Your Care Agency- Choosing a Budget and Finding Clients Offline   In this blog we are going to talk about using paid advertising to take your marketing strategy to the next level online. Once you have ensured you have your website, social media and my business listings sorted, you can start to take advantage of the millions of people browsing the internet and using social media in your target area.  4.2 million people over the age of 65 have never used the internet, and around 61% of people 75+ do not regularly use the internet. Therefore, online is probably not the bes...

Family Login - Updated Feature This past couple of months our development team have been working hard behind the scenes giving our Family Login a massive overhaul. Family can now see more information than ever, all completely configurable by you within the family options in the settings menu. You can now give family members the ability to see the following: Rota Notes Times On Calls Meds Taken Client Profile Client Public Notes Client Incidents We forsee that this update will help our domiciliary care clients communicate effectively with clients family members/next of kin regarding their loved ones day to day care, updating them in real time and most importantly ensuring peace of mind. Family can now login whenever they like and view the status of their loved ones latest visit, how they were, what care/support was provided and any issues they need to be aware of. OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surp...

Following a week of fundraising for Bone Cancer Research Trusts Bake Off, for which OnePlans Sue (Director) won the first ever Star Baker, the OnePlan team got together to finish off the week in style. Chris, Dennis, Nathan and Rick bravely agreed to take part in a sponsored leg wax in a final push to raise funds and awareness for Bone Cancer Research Trust. All four managed to stick it out to the end, taking the Adam Panther Tribute Fund to a total of  £15,212.50 to finish the week.  Over the years Sue, Chris and the OnePlan team have done Charity events, raffles, sponsored walks and cake sales and would appreciate any help you can give all of us with any events or donations as we continue in our mission to raise vital funds and awareness. Keep an eye out for their next fundraiser! Adam Panther was the much loved son of Chris and Sue Newsome, and brother of Nathan, who sadly passed away after a brave battle with bone cancer. You can read more about his in...

Since 2015 the government has mandated that social care users have the option to utilise a personal budget to choose their own care provider, as opposed to the previous system of being allocated a provider from their council. Since then, the NAO estimates that currently around 422,000 people nationwide are going directly to care providers. For care providers, this means that on top of winning council care packages they have the option to compete for a lot of private business! Marketing your business is now very important to ensure you are found by private service users, and ultimately chosen above your local competition. Following our previous guide which covers how to get your business visible online, we have put together our top tips for finding your new clients offline. 1. Identify a marketing budget that will work for your business. Whilst there are many free ways to get your business visible online, spending on advertising is a necessity, even if that only...

Our very own Director Sue Newsome took to the kitchen this week to compete for Bone Cancer Research Trusts Star Baker. Along with pins and wristbands, the team offered sweet treats from their offices and visited local businesses in order to raise as much awareness and funds as possible. The fundraiser was successful, taking Chris and Sue's current total raised to over £15,100.00! This weeks icing on the cake was Sue being named the first ever Star Baker by Bone Cancer Research Trust for her efforts.  Adam Panther was the much loved son of Chris and Sue Newsome, and brother of Nathan, who sadly passed away after a brave battle with bone cancer. You can read more about his inspiring story here:  https://www.bcrt.org.uk/support/patient-stories/adam-panther   To date over £15,000 has been raised in memory of Adam. Chris, Sue and everyone at OnePlan are proud to support Bone Cancer Research Trust, raising vital funds and awareness. Funding is essential for rese...

Qualification Report You may now run several different reports on qualifications for staff over any given period. Wages & Invoicing Master Cost   Overview Master Costs have been introduced to add more flexibility in the way you pay staff. Master Costs solves an issue where by staff members on the same role can be payed a separate cost for a service type for the same client. Master Costs work by linking a cost to a   Service->Staff Member->Client Invoicing Breakdown Changes   The amount rate breakdown within an invoice will now show a breakdown of each tariff and time band used and will also show bank holiday rates separately, even if the bank holiday rate matches a rate already applied within the invoice. Tasks Report   Run may now run several different reports on tasks that are assigned to calls for staff and clients over any given period. OnePlan is an innovative, intuitive system designed with care providers for care providers to...

We are excited to announce a fantastic new automated report that shows any calls staff have handed back in any given period. This is useful if you want to track why a staff member may be down on hours over a week or month. When using the bulk actions to reassign/unassign calls you have a new checkbox called "mark as hand back" If you check this box when using this bulk action, the details of the call at that moment will be saved. Under reports there is a new report that allows you to track just how many calls staff are handing back. Our development have implemented this feature due to popular demand from our clients who have been manually checking discrepancies, this update is designed to automate the process and save time! OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our domiciliary care software and electronic call monitoring...

Raising vital funds in memory of Adam Panther. During August Directors Sue and Chris Newsome took to the hills of the Lake District through rain and shine (but mostly rain!) to complete a total of 23 miles walked, taking their total amount raised to over £15,000 in memory of their son, Adam Panther. Adam Panther was the much loved son of Chris and Sue Newsome, who sadly passed away after a brave battle with bone cancer. You can read more about his inspiring story here:  https://www.bcrt.org.uk/support/patient-stories/adam-panther   To date over £15,000 has been raised in memory of Adam. OnePlan are proud to support Bone Cancer Research Trust raising vital funds and awareness. Funding is essential for research and treatment trials as unfortunately, as a rare form of cancer, Bone Cancer lacks the investment needed to find better treatments and prevent other families going through this. You can text BCRTADAP to 70800 to Donate £5 to Bone Cancer Research ...

As OnePlan celebrate their 3 rd birthday, we are pleased to announce we will be returning to the Care Show for the second consecutive year. This year OnePlan are celebrating their 3rd birthday at the Care Show 2019, having already risen to become an industry leader in domiciliary care software solutions providing ECM software to some of the best care providers across the UK. OnePlan Software’s creation was inspired by the urgent need recognised by our founders to revolutionise the outdated ECM software available in the industry and truly bring domiciliary care management software into the 21st century. Today it exists as the product of an unprecedented rate of ongoing development and collaboration with our clients, with over 100 client recommended additions to the system in just the last 6 months and more in development. As OnePlan is a cloud-based solution, our developers boast the ability to quickly action new features at client’s...

Whilst the NHS laid out plans to go paperless by 2020, wider services such as home care have been slower to catch up with the conversation. Whilst championing the transition to digital, a lack of clear guidance from the CQC has led to unsurety in the home care sector, with the correct use of digital records a hot topic at this years Tech for Care conference where reports CQC inspectors are still asking for paper records were discussed. So where do home care providers stand and what is the official guidance? At Tech for Care 2019 Katie Barton, CQC’s Senior Designer of Strategy and Intelligence clarified “[inspectors] shouldn’t be saying to you ‘I only want paper records’. Categorically they should not be saying that and they should not be insisting on paper versions of the records that you have if you are digital.”. The NHS Vision for Digital Data and Technology in Health and Care As part of their plans for the future, the NHS have laid out a clear vision for the NHS ...