October New Feature- Automated Hand Back Calls Report

We are excited to announce a fantastic new automated report that shows any calls staff have handed back in any given period. This is useful if you want to track why a staff member may be down on hours over a week or month.

When using the bulk actions to reassign/unassign calls you have a new checkbox called "mark as hand back" If you check this box when using this bulk action, the details of the call at that moment will be saved. Under reports there is a new report that allows you to track just how many calls staff are handing back.

Our development have implemented this feature due to popular demand from our clients who have been manually checking discrepancies, this update is designed to automate the process and save time!

OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our domiciliary care software and electronic call monitoring system at an unprecedented rate within the industry in line with evolving CQC requirements. To request an update, new feature or enquire about upcoming updates please contact your dedicated support team to discuss our ongoing development.

Not currently using OnePlan? Contact our team on 0800 612 7166 to discuss your home care software, electronic call monitoring and domiciliary care management requirements.