OnePlan Blog

As the New Year approaches it is time to look at your marketing strategy and start planning for 2020! If you would like to grow your business in 2020, check out our latest guide to help you market your business… We have previously covered getting your business visible online and marketing your agency offline in our previous blogs: Marketing Your Care Agency- The Basics Marketing Your Care Agency- Choosing a Budget and Finding Clients Offline   In this blog we are going to talk about using paid advertising to take your marketing strategy to the next level online. Once you have ensured you have your website, social media and my business listings sorted, you can start to take advantage of the millions of people browsing the internet and using social media in your target area.  4.2 million people over the age of 65 have never used the internet, and around 61% of people 75+ do not regularly use the internet. Therefore, online is probably not the bes...

We are excited to announce a fantastic new automated report that shows any calls staff have handed back in any given period. This is useful if you want to track why a staff member may be down on hours over a week or month. When using the bulk actions to reassign/unassign calls you have a new checkbox called "mark as hand back" If you check this box when using this bulk action, the details of the call at that moment will be saved. Under reports there is a new report that allows you to track just how many calls staff are handing back. Our development have implemented this feature due to popular demand from our clients who have been manually checking discrepancies, this update is designed to automate the process and save time! OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our domiciliary care software and electronic call monitoring...

If you are a new provider awaiting your first inspection, or haven’t had one in your current role it can be difficult to know what to expect! Here’s our short overview to help you prepare. What is the CQC? The CQC, or Care Quality Commission, is an independent regulatory body for all health and  care services. You can read about them at:  https://www.cqc.org.uk/about-us/our-purpose-role/who-we-are The CQC registers, monitors, inspects and rates care services and takes action where necessary to protect those who use services. The CQC regulates and inspects different services in different ways however it always involves: -        Registering care providers. -        Using data, evidence and information. -        Using feedback -        Inspections by experts -        Publishing information and ratin...

Between the NHS goal of going paperless by 2020, GDPR and the CQCs increasingly complex recommendations and inspection criteria, the domiciliary care management software industry is growing just as fast as the demand for care, with numerous homecare monitoring systems currently available on the market. But what is it and why is it important for care providers to have it? What is Domiciliary Care Software? Electronic Call Monitoring Software or ECM Software is a system that allows the management and monitoring of an organization's information, allowing users to capture, manage, store, preserve, and deliver information and documents. Within the care industry, this translates to benefits such as carers having secure, electronic access to important information such as rotas, care plans and MARcharts and administrators or managers being able to view and monitor this information in real time. Traditionally monitoring and auditing care visits has been a time-consuming p...