OnePlan Blog

The OnePlan Team are excited to announce we have been awarded Cloud Based Software Provider of the Year 2020/2021 at the Corporate LiveWire Manchester & North West Prestige Awards.    The independent judging panel commended our softwares ability to manage both quantitative and qualitative data, drastically improve the level of support available to care staff and administrators to optimise patient care and allow families to feel they have awareness and input in their loved ones care.   "It is clear that OnePlan has developed this software with an exceptional understanding of the challenges faced by care agencies, from compliance to duty of care, it has ensured these challenges are much more manageable.”   Sue from OnePlan says “Our enduring mission has been to create software that not only improves care quality by optimising administration but also by focusing on the small details; the little things that are important to every patient and their...

OnePlan would like to extend a warm welcome to the newest member of our team, Connor, in the role of Technical Support/Account Manager.   Connor is an excellent addition to our team, having an extensive background and varied experience within the care industry. Connors passion for care quickly saw him progress to Team Leader in his first care role, before going on to manage several supported living services and outreach clients for over 4 years. Most recently, Connor has added to this wealth of experience in his role as Registered Manager of an Extra Care scheme, managing an over 55s retirement complex.   Additionally, Connor has been an active member of the Local Authority Care panel, overseeing allocations and policy changes alongside other registered managers.   “I have become a technical support/account manager at OnePlan. I loved working in care but was looking for a change moving away from the operational side. OnePlan gave me an unique opportunity to progress my ca...

Well done to our Director Sue Newsome, who has completed the Bone Cancer Research Trusts 'Step Up for Bone Cancer Challenge'. Sue completed over 52,000 steps over the weekend of June 27th, successfully raising £206.25. To date  Chris and Sue's have raised over £15,500.00 in memory of their son  Adam Panther who sadly passed away after a brave battle with bone cancer. You can read more about his inspiring story here:  https://www.bcrt.org.uk/support/patient-stories/adam-panther   Chris, Sue and everyone at OnePlan are proud to support Bone Cancer Research Trust, raising vital funds and awareness. Funding is essential for research and treatment trials as unfortunately, as a rare form of cancer, Bone Cancer lacks the investment needed to find better treatments and prevent other families going through this. You can text BCRTADAP to 70800 to Donate £5 to Bone Cancer Research Trust. You can visit Adam's fundraising page to donate and see their prog...

Contact our team on: Email: info@oneplansoftware.co.uk Phone: 0800 612 7166 Web Enquiry: oneplansoftware.co.uk/contact/

We at OnePlan would like to assure our clients that we have robust Business Continuity measures in place to ensure your service remains secure and support remains available over the coming weeks. Our Technical Support Team are now working remotely from home with full access to OnePlan systems. OnePlan and our customer service and helplines remain open as usual for you and your care workers. We are aware there has been intermittent mobile network phone coverage nationwide due to demand on service, therefore you may have experienced signal disruption today. We are monitoring this closely. Please can you advise your care workers they may have intermittent service however the OnePlan App will store and send any call information entered as soon as signal resumes.  We appreciate this may be a difficult time for our clients and their staff, therefore we have extended our emergency on-call support hours to include 7am- 9am and 5pm-9pm on weekdays.  We have made updates to o...

As the New Year approaches it is time to look at your marketing strategy and start planning for 2020! If you would like to grow your business in 2020, check out our latest guide to help you market your business… We have previously covered getting your business visible online and marketing your agency offline in our previous blogs: Marketing Your Care Agency- The Basics Marketing Your Care Agency- Choosing a Budget and Finding Clients Offline   In this blog we are going to talk about using paid advertising to take your marketing strategy to the next level online. Once you have ensured you have your website, social media and my business listings sorted, you can start to take advantage of the millions of people browsing the internet and using social media in your target area.  4.2 million people over the age of 65 have never used the internet, and around 61% of people 75+ do not regularly use the internet. Therefore, online is probably not the bes...

Support Tickets- New Feature Due to popular demand we have now rolled out a Support Ticket system for customers and family. You can now create a support ticket within the system for managing customer/family enquiries. This can be found in the top right-hand side of the header and will indicate the amount of tickets awaiting your response.  Support  tickets have also been added to the new family login so that family members and clients can raise support tickets with you automatically without the need to contact someone in the office. This can then be responded to by staff in the office whenever is convenient. We hope that this will assist our clients in managing clients accounts efficiently and effectively, improving communication and helping them meet their CQC KLOEs.  OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our do...