November New Feature- Customer and Family Support Tickets

Support Tickets- New Feature

Due to popular demand we have now rolled out a Support Ticket system for customers and family. You can now create a support ticket within the system for managing customer/family enquiries. This can be found in the top right-hand side of the header and will indicate the amount of tickets awaiting your response. 

Support tickets have also been added to the new family login so that family members and clients can raise support tickets with you automatically without the need to contact someone in the office. This can then be responded to by staff in the office whenever is convenient.

We hope that this will assist our clients in managing clients accounts efficiently and effectively, improving communication and helping them meet their CQC KLOEs. 

OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our domiciliary care software and electronic call monitoring system at an unprecedented rate within the industry in line with evolving CQC requirements. To request an update, new feature or enquire about upcoming updates please contact your dedicated support team to discuss our ongoing development.

Not currently using OnePlan? Contact our team on 0800 612 7166 to discuss your home care software, electronic call monitoring and domiciliary care management requirements.