OnePlan Blog

Well done to our Director Sue Newsome, who has completed the Bone Cancer Research Trusts 'Step Up for Bone Cancer Challenge'. Sue completed over 52,000 steps over the weekend of June 27th, successfully raising £206.25. To date  Chris and Sue's have raised over £15,500.00 in memory of their son  Adam Panther who sadly passed away after a brave battle with bone cancer. You can read more about his inspiring story here:  https://www.bcrt.org.uk/support/patient-stories/adam-panther   Chris, Sue and everyone at OnePlan are proud to support Bone Cancer Research Trust, raising vital funds and awareness. Funding is essential for research and treatment trials as unfortunately, as a rare form of cancer, Bone Cancer lacks the investment needed to find better treatments and prevent other families going through this. You can text BCRTADAP to 70800 to Donate £5 to Bone Cancer Research Trust. You can visit Adam's fundraising page to donate and see their prog...

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We at OnePlan would like to assure our clients that we have robust Business Continuity measures in place to ensure your service remains secure and support remains available over the coming weeks. Our Technical Support Team are now working remotely from home with full access to OnePlan systems. OnePlan and our customer service and helplines remain open as usual for you and your care workers. We are aware there has been intermittent mobile network phone coverage nationwide due to demand on service, therefore you may have experienced signal disruption today. We are monitoring this closely. Please can you advise your care workers they may have intermittent service however the OnePlan App will store and send any call information entered as soon as signal resumes.  We appreciate this may be a difficult time for our clients and their staff, therefore we have extended our emergency on-call support hours to include 7am- 9am and 5pm-9pm on weekdays.  We have made updates to o...

As the New Year approaches it is time to look at your marketing strategy and start planning for 2020! If you would like to grow your business in 2020, check out our latest guide to help you market your business… We have previously covered getting your business visible online and marketing your agency offline in our previous blogs: Marketing Your Care Agency- The Basics Marketing Your Care Agency- Choosing a Budget and Finding Clients Offline   In this blog we are going to talk about using paid advertising to take your marketing strategy to the next level online. Once you have ensured you have your website, social media and my business listings sorted, you can start to take advantage of the millions of people browsing the internet and using social media in your target area.  4.2 million people over the age of 65 have never used the internet, and around 61% of people 75+ do not regularly use the internet. Therefore, online is probably not the bes...

Support Tickets- New Feature Due to popular demand we have now rolled out a Support Ticket system for customers and family. You can now create a support ticket within the system for managing customer/family enquiries. This can be found in the top right-hand side of the header and will indicate the amount of tickets awaiting your response.  Support  tickets have also been added to the new family login so that family members and clients can raise support tickets with you automatically without the need to contact someone in the office. This can then be responded to by staff in the office whenever is convenient. We hope that this will assist our clients in managing clients accounts efficiently and effectively, improving communication and helping them meet their CQC KLOEs.  OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our do...

Family Login - Updated Feature This past couple of months our development team have been working hard behind the scenes giving our Family Login a massive overhaul. Family can now see more information than ever, all completely configurable by you within the family options in the settings menu. You can now give family members the ability to see the following: Rota Notes Times On Calls Meds Taken Client Profile Client Public Notes Client Incidents We forsee that this update will help our domiciliary care clients communicate effectively with clients family members/next of kin regarding their loved ones day to day care, updating them in real time and most importantly ensuring peace of mind. Family can now login whenever they like and view the status of their loved ones latest visit, how they were, what care/support was provided and any issues they need to be aware of. OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surp...

Following a week of fundraising for Bone Cancer Research Trusts Bake Off, for which OnePlans Sue (Director) won the first ever Star Baker, the OnePlan team got together to finish off the week in style. Chris, Dennis, Nathan and Rick bravely agreed to take part in a sponsored leg wax in a final push to raise funds and awareness for Bone Cancer Research Trust. All four managed to stick it out to the end, taking the Adam Panther Tribute Fund to a total of  £15,212.50 to finish the week.  Over the years Sue, Chris and the OnePlan team have done Charity events, raffles, sponsored walks and cake sales and would appreciate any help you can give all of us with any events or donations as we continue in our mission to raise vital funds and awareness. Keep an eye out for their next fundraiser! Adam Panther was the much loved son of Chris and Sue Newsome, and brother of Nathan, who sadly passed away after a brave battle with bone cancer. You can read more about his in...