OnePlan Blog

This case study details the progression of a domiciliary care provider placed on special measures in 2016 following 3 inadequate inspections, to a ‘good’ rating in 2018, following the introduction of OnePlan software to help improve their monitoring, reporting and overall care quality. The CQC utilises 5 criteria to assess care providers. Here are some of the areas our care provider improved on after implementing OnePlan ECM system. Is the service safe? Inspectors comments before and after. BEFORE ‘At the previous inspection we found that the service was in breach relating to safe care and treatment and in particular, the management of risk, safe management of medicines and the management of incidents and accidents.’ AFTER- ‘since the last inspection the provider had implemented an electronic system that was able to store records. We found that risk assessments had been significantly improved Other records were sufficiently detailed and showed evidence of re...

If you are a new provider awaiting your first inspection, or haven’t had one in your current role it can be difficult to know what to expect! Here’s our short overview to help you prepare. What is the CQC? The CQC, or Care Quality Commission, is an independent regulatory body for all health and  care services. You can read about them at:  https://www.cqc.org.uk/about-us/our-purpose-role/who-we-are The CQC registers, monitors, inspects and rates care services and takes action where necessary to protect those who use services. The CQC regulates and inspects different services in different ways however it always involves: -        Registering care providers. -        Using data, evidence and information. -        Using feedback -        Inspections by experts -        Publishing information and ratin...

Between the NHS goal of going paperless by 2020, GDPR and the CQCs increasingly complex recommendations and inspection criteria, the domiciliary care management software industry is growing just as fast as the demand for care, with numerous homecare monitoring systems currently available on the market. But what is it and why is it important for care providers to have it? What is Domiciliary Care Software? Electronic Call Monitoring Software or ECM Software is a system that allows the management and monitoring of an organization's information, allowing users to capture, manage, store, preserve, and deliver information and documents. Within the care industry, this translates to benefits such as carers having secure, electronic access to important information such as rotas, care plans and MARcharts and administrators or managers being able to view and monitor this information in real time. Traditionally monitoring and auditing care visits has been a time-consuming p...

One Plan Turns Two This year OnePlan are celebrating their 2nd birthday, having already risen to become an industry leader in domiciliary care software solutions providing ECM software to some of the best care providers across the UK. OnePlan Software’s creation was inspired by the urgent need recognised by our founders to revolutionise the outdated ECM software available in the industry and truly bring domiciliary care management software into the 21st century. Today it exists as the product of an unprecedented rate of ongoing development and collaboration with our clients, with over 100 client recommended additions to the system in just the last 6 months and more in development. As OnePlan is a cloud-based solution, our developers boast the ability to quickly action new features at client’s request, the end result being a truly innovative, adaptable system designed with care providers, for care providers. Our team make your t...