OnePlan Blog

In an ideal world we would retain 100% of our staff and have minimal recruitment and training costs, however Social Care is facing an industry wide struggle with retention, with Skills for Care reporting a 30.7% turnover rate in 2018. Social care is a demanding job and it is important your staff are supported to carry out their roles successfully. Research has discovered that company culture, working environment and pay are the top 3 factors in staff satisfaction. Here are our top tips to support your carers and improve retention… 1.      360 Feedback It is vital to offer your staff the opportunity to provide open and honest feedback anonymously. 360 feedback is a model that allows staff to anonymously report any issues with their roles, the way they work and ways they feel management could support them better in their roles. This feedback is then reviewed regularly to assess progress in any highlighted areas, and is a great way to improve communication and working styl

Making the decision to arrange care for yourself or a family member can be a daunting experience. Navigating the world of social care if you are new to the process can be difficult but an important positive step to make towards an improved quality of life. Choosing the right care provider is the most important decision for you to make and OnePlan have put together their top tips to help you decide. Visit the CQC Website The Care Quality Commission is the regulatory body in charge of registering and inspecting care providers. Their website is full of information to help you find a provider, understand what to expect and most importantly lists the latest inspection reports for care providers including detailed ratings. Make sure you have a look at the reports for any providers you are considering for your care.  https://www.cqc.org.uk/search/services/services-in-your-home TOP TIP A key part of a CQC inspection involves asking care receivers and their families their experi