OnePlan Blog

This case study details the progression of a domiciliary care provider placed on special measures in 2016 following 3 inadequate inspections, to a ‘good’ rating in 2018, following the introduction of OnePlan software to help improve their monitoring, reporting and overall care quality. The CQC utilises 5 criteria to assess care providers. Here are some of the areas our care provider improved on after implementing OnePlan ECM system. Is the service safe? Inspectors comments before and after. BEFORE ‘At the previous inspection we found that the service was in breach relating to safe care and treatment and in particular, the management of risk, safe management of medicines and the management of incidents and accidents.’ AFTER- ‘since the last inspection the provider had implemented an electronic system that was able to store records. We found that risk assessments had been significantly improved Other records were sufficiently detailed and showed evidence of re

If you are a new provider awaiting your first inspection, or haven’t had one in your current role it can be difficult to know what to expect! Here’s our short overview to help you prepare. What is the CQC? The CQC, or Care Quality Commission, is an independent regulatory body for all health and  care services. You can read about them at:  https://www.cqc.org.uk/about-us/our-purpose-role/who-we-are The CQC registers, monitors, inspects and rates care services and takes action where necessary to protect those who use services. The CQC regulates and inspects different services in different ways however it always involves: -        Registering care providers. -        Using data, evidence and information. -        Using feedback -        Inspections by experts -        Publishing information and ratings to help care users choose care providers. -        Take action on services that need to improve and holding providers accountable. As a care provider