Electronic Call Monitoring Software- Why You Need It
Between the NHS goal of going paperless by 2020, GDPR and the CQCs increasingly complex recommendations and inspection criteria, the domiciliary care management software industry is growing just as fast as the demand for care, with numerous homecare monitoring systems currently available on the market. But what is it and why is it important for care providers to have it? What is Domiciliary Care Software? Electronic Call Monitoring Software or ECM Software is a system that allows the management and monitoring of an organization's information, allowing users to capture, manage, store, preserve, and deliver information and documents. Within the care industry, this translates to benefits such as carers having secure, electronic access to important information such as rotas, care plans and MARcharts and administrators or managers being able to view and monitor this information in real time. Traditionally monitoring and auditing care visits has been a time-consuming p